Cookie Policy

Last updated: 1 January 2025

This Cookie Policy explains how Sibilance, Inc. ("Sibilance", "we", "us", or "our") uses cookies and similar tracking technologies on our website. By continuing to browse the site, you consent to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognise your device on subsequent visits and remember certain preferences or actions.

Cookies can be set by the website you are visiting ("first-party cookies") or by third-party services embedded in the page ("third-party cookies"). They can be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a set period.

Cookies We Use

Essential cookies — These are required for the website to function correctly. They do not collect personal information and cannot be switched off.

• Session state — temporary cookies that keep track of your browsing session, such as navigating between pages without losing context. These expire when you close your browser.

Analytics cookies — These help us understand how visitors interact with our website so we can improve it. The data collected is aggregated and anonymised where possible.

• Hotjar — We use Hotjar to analyse visitor behaviour through heatmaps, session recordings, and aggregated usage statistics. Hotjar may set cookies including _hjSessionUser_*, _hjSession_*, and _hjid. These cookies persist for up to 365 days. The data collected is anonymised and used only to improve our website's usability.
  Learn more: Hotjar Cookie Policy

Functional cookies — These remember choices you make (such as language preferences) to provide a more personalised experience. At this time we do not use functional cookies beyond what Hotjar sets.

We do not currently use advertising or tracking cookies, and we do not share cookie data with advertising networks.

Cookie Summary

• _hjid — Hotjar. Identifies a new visitor session. Persistent, up to 365 days.
• _hjSessionUser_* — Hotjar. Identifies a unique visitor across sessions. Persistent, up to 365 days.
• _hjSession_* — Hotjar. Holds current session data. Session cookie, expires after 30 minutes of inactivity.
• _hjFirstSeen — Hotjar. Identifies first-time visitors. Session cookie.

Managing Cookies

You can control and manage cookies in several ways:

• Browser settings — Most browsers allow you to view, block, or delete cookies. Refer to your browser's help documentation for instructions (e.g. Chrome, Firefox, Safari).
• Opt out of Hotjar — You can disable Hotjar tracking across all websites by visiting hotjar.com/legal/compliance/opt-out.

Please note that blocking certain cookies may affect the functionality of our website or the services we are able to provide.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. When we do, we will revise the "last updated" date at the top of this page.

Contact Us

If you have questions about how we use cookies, please contact us:

• Email: hello@sibilance.com
• Phone (US): +1 (781) 691-4488
• Phone (UK): +44 7793 054 950

For information on how we handle your personal data more broadly, please see our Privacy Policy.